We want you to feel confident and happy with your purchase, but we also need to maintain the highest standards of hygiene and quality for all of our customers.
For Garments That Have Been Worn:
Due to hygiene reasons, we are unable to accept returns or exchanges on any garments that have been worn, washed, or altered. We highly recommend trying on your items over clean, dry undergarments to ensure proper fit before deciding to keep them.
For Unworn Garments:
We are happy to accept returns on unworn and unwashed garments that are in their original condition, with all tags attached, within 30 days of purchase.
If you believe your item is faulty or damaged, please contact our customer service team, and we will assist you with an exchange or refund in line with our policy.
To start a return, you can contact us at hello@mynewtum.co.nz.
Once your return is accepted, we’ll email you a postage paid shipping label and the courier will collect it from your address. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received your return, then you’ll be automatically refunded on your original payment method. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund too.
Cost of shipping is unfortunately non-refundable as this is provided by a third-party.
