We have a 30 day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be returned to us with the remaining product inside. To start a return, you can contact us at hello@mynewtum.co.nz.
Once your return is accepted, we’ll email you a postage paid shipping label and the courier will collect it from your address. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received your return, then you’ll be automatically refunded on your original payment method. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund too.
Cost of shipping is unfortunately non-refundable as this is provided by a third-party.
